Return Policy
Thank you for shopping with us!

If you’re not completely satisfied with your purchase, we're here to help.  

​

Returns
You have 30 calendar days from the date of receipt to return an item.  

To be eligible for a return:
- The item must be unused and in the same condition as when you received it.  
- It must be in its original packaging.  
- A receipt or proof of purchase is required.

 

Non-returnable items:
- Gift cards  
- Downloadable software products  
- Certain health and personal care items  

​

Refunds
Once we receive your returned item, we will inspect it and notify you of your refund status.  
If approved, your refund will be processed to the original payment method. Refunds typically take 4–7 business days to process, though timing may vary depending on your bank or payment provider.  

​

Shipping
- You are responsible for return shipping costs, which are non-refundable.  
- Original shipping fees are non-refundable and will be deducted from your refund.  
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.  

​

Exchanges
We only replace items if they are defective or damaged. To request an exchange for the same item, please contact us at info@oyslans.co.uk with your order number and details.  

​

Contact Us
For any questions regarding our return policy, please contact us:  
📧 Email: info@oyslans.co.uk  
📞 Phone: +44 20 8123 4568